Archive for August 11th, 2008

Believe in JetBlue

08.11.08 | Author: Derek Vaz | Posted in customer experience, experience design, innovation, travel | 1 Comment »

Before the Valentine’s Day massacre and the subsequent resignation of founding CEO, David Neelman, JetBlue was the darling child of the airline industry. Every decision was hailed as a victory for those, who like me and the crew at teehan+lax, believe that a customer experience focused company is a successful one. 
Fast forward to today, when [...]